Our dental office currently has an opening for a Mature Dental Assistant/Receptionist- Male or Female

We have been providing dentistry in the Las Cruces community since 1985.

We will train a person as needed, if the applicant is open to learning new skills, and will study at home on their own time.

Dental Assistant/Receptionist Job Description:

This is a  32+ hour per week position. The applicant will be the sole employee in the office working with the doctor. The doctor will be helping with both front office, and dental setup duties for  patients. 

Most of our patients have been with our office for 20-30+ years, and are retired seniors, with some patients in their 80's. Our office would prefer an older mature applicant male or female, that has patience and good social skills with seniors. We are concerned with maintaining the overall health of our senior patients though dental proper care and educatiion. 

We provide quality dental care to patients on Medicare Advantage plans, and patients with limited incomes. 

We have transitioned over the years from a fast-paced high production office, with constant interpersonal staff conflicts, to a smaller staffed office, for a less stessful working enviornment.

Our office is open to see patients from Monday-Thursday from 9am-5pm. We are off for lunch from 1pm to 2pm to allow patients to come in during their lunch hour. We do not see patients on Friday, Saturday, or Sunday, but will return calls left on the answering machine as sonn as possible.

Salary for qualified applicants starts at $18.00-$20.00 /hour and higher, depending on qualifications and experience.

Promotions and other benefits will be evaluated one year after date of hire. 

Evaluations are based on job performance, attitude, staff, and patient feedback.

The ability to perform and adhere to the following expectations will also be considered for promotions.

Twelve days paid vacation is available after one year of employment.

Responsibilities for the t Include:

• Prepare rooms in advance for scheduled dental procedures
• Seat patients as they arrive in appropriate room
• Assist dentist during dental proceedures
• Dismiss patients, collect fees, and reschedule next appointments
• Clean room after patient is dismissed
• Setup room with appropriate trays for the next patient
• Sterilize instruments
• Setup procedure trays in advance for future patients
• Answer phone calls and schedule dental appointments
• Call and confirm patient appointments one day in advance
• Schedule emergency visits as needed
• Contacting and scheduling patients as treatments are approved by insurance
• Accurate scheduling of patients based on treatment plans
• Manage patient recalls for regular cleaning appointments
• Send recall cards one month prior to recall date
• Follow up on recall patients that do not contact the office
• Maintain and organize patient charts on a regular basis
• Typing up new patient charts as needed
• Checking that patient's accounts are current before scheduling appointments
• Billing patients on outstanding balances
• Calling patients as needed to verify insurance claim denials
• Prepare next days schedule and patient charts charts at the end of the day
• Inspecting and cleaning front office, waiting room, hallways, and restrooms as needed
• Maintain a Professional demeanor throughout the work day

Requirements for the Dental Assistant/Receptionist Include:

• High School Diploma (College degree preferred)
• Maintain a Professional Attitude throughout the work day
• Typing skills, business writing/editing skills
• Ability to multi-task without sacrificing losing quality work
• No personal call or texting during work hours unless it is an emergency
• A person that likes working with people, and cares about providing customer service
• Your resume should explain why you are interested in this position
• We will train a person as needed, if the applicant is open to learning new skills, and will study at home on their own time.

At Hollywood Smiles USA, our goals are to provide quality dental care to our patients. Most of our patients have been with our office for 20-30 years and longer. We treat our patients as we would like to be treated in other medical offices.

We strive to stay on schedule with "no waiting" as soon as the patient arrives. This requires a constant communication, knowledge of dental proceedures, and knowledge of patient dental profile to allow extra time as needed. We do not over-schedule patients to boost production. Our goal is to avoid getting behind schedule to allow us to see patient emergencies the same day we receive their call.

Difficult patients are sometines unavoidable, but we try to work with these people on the first visit to see if our office is right for them.

This is a business, and we conduct our operations as a business. Customer satisfacion provides loyalty and patient referrals. Our office strives on building a loyal and trusting customer base.

We do not sell patients dental treatments or products they do not want, need, or cannot afford. We offer options to radical, non-reversible, expensive, dental proceedures that patient do not fully understand. Our office works with a core group of specialists in Las Cruces, and El Paso to provide the best dental care that they can afford. We encourage patients to get second opinons, if they are unsure of our treatment recommendations. We divide our treatment plans into stages to take care of problems in order of priority. Many times treatment plans extend over a periods of years, to allow patients to afford the dental care they will eventually need. Our goal is to provide the patient with an understanding of what is available to achieve the state of dental health they want or require. We help them understand the costs involved, so that they are getting the most for the money they have spent. Patients must understand that we also require them to do their part with home care. 

Recall appointments are an important part of maintaining dental health. The Dental Assistant/Receptionist is responsible for making sure patients are reminded of their appointments, and actually show up for their appointments on time. Patients that consistantly arrive late or do not show up at all for dental procedures, must be documented as these situations occur in the patient's chart.

If you are looking for professional growth in your career, view it as a challenge, and are eager to work for a company that takes pride in developing your personal capabilities, Hollywood Smiles USA may be the right working environment for you.

Hollywood Smiles USA is seeking an individual to provide patients with customer service, and quality dental care.

Hollywood Smiles USA is proud to be an equal opportunity employer.